It all began with one Travel Agent, sitting at his lone desk, working passionately on behalf of his clients. He was struggling to provide competitive rates. He knew that a consolidator would have access to lower airfare.
And wanting to pass that discount on to his clients, he set out to look for one. He tried one. And another. And a third. But he kept bumping into challenges:
The first consolidator botched up the itinerary, leaving his client frustrated.
The second consolidator wasn’t available when his client was stuck with a delay leaving his client fuming.
The third consolidator used scams to upgrade the flight leaving his client blindsided.